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Service
Customer support was very helpful diagnosed at the problem and even replaced the board at no charge. Thank you guys
Add on
As always great help and I get help a lot no problem getting it.
Great option to integrate with Homekit!
The setup of the board was very easy. I used a HomeAssistant integration together with a Homekit integration to expose the whole alarm system in the Home app. So far so good! I get notification about each door/window being opened/closed, I can turn on/off all the buzzers and the siren plus all is also set up as an alarm system which can be armed through the Home app. Just what I wished for and the technical support was very understanding and helpful.
Replacement for original panel
Had this for 2 months when it failed. Great customer service from Nate and his crew in sending a replacement. The panel worked and I got it on line eventually. The OUT has no power (was supposed to have 3,2v) fortunately I am not using it. Also #1 zone has no power. Same problem on original. But for what I need i got in working.
Better support for Homebridge and Homekit needed
The website and videos have to provide better support for Homebridge and Homekit integration. There is hardly any information available on the web and the setup can be very frustrating.
Amazing Product followed up with 5-Star Customer Service
I've been using Konnected boards since their inception. I've owned the v1 and most current v2 alarm boards and could not be happier with them. The boards are easy to wire, setup and integrate flawlessly to Hubitat (and previously I had them connected to SmartThings). The service at Connected is beyond reproach Nate & Team truly take customer service to the next level. From answering questions on the forums (even not their own) to reaching out directly if an issue cannot be resolved online. I do not see any reason I would ever need a different solution and I have recommended them to several friends who feel the same way.
Awesome
This thing is awesome. Andy and staff at konnected take care of me as always.
Works Exactly as Advertised!
I just migrated my old alarm system into a Konnected system and will be able to finally ditch my land line. The Konnected system is easy to install if you follow the labeling recommendations and the system integrates seamlessly with the SmartThings App. Congratulations to Nate and the Konnected team and I wish them continued success.
Great alarms
These are some of the best boards and very functional. Nate has been the best support with fast and most importantly patient help. I have them up and running. The addon board had a fault and they sent me a replacement with no fuss. Hubitat hub is recognizing Konnected and with a few personal wiring problems, I have all the sensors running perfectly.
Replacement board
Company was outstanding on their help trouble shooting the original board and per my request provide reflash procedure for board, though it was unsuccessful. The new board connected to wifi and existing alarm components as advertised. Waiting for my son to program the home assistant aspect of the system since that is not an area I am versed in.
Perfect for Automating my Gate and Garage Doors
The add-on panels along with the relays are perfect for automating the opening and closing of my gate and garage doors. Using SmartThings I was able to push one button which checks if the gate or garage doors are open. If they are, it sounds a warning, then closes any that are open. Plus, if the gate or doors are left open after 10pm I get an alert as a reminder to close them.
Works fantastic with HomeAssistant!
I purchased the 18-zone pack and received 2 dead add-on boards. Konnected was fast to respond and immediately sent me 2 replacement boards. Installation of the modules inside the standard Brinks enclosure was straight forward with the included mounting hardware. Integration into HomeAssistant is seamless with the Konnected integration. Thanks Konnected!