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6 alarm panel
There were a few hiccups along the way, of which support was provided. System is in and working. I will not lie .. effort is required to complete the install. But end results are well worth it. And never once did I feel abandoned by the konnect group!!! 5 star recommend
Replacement
Quick and helpful
Happy customer
Help provided from start to finish, very good service provided
Works well, great team
Responsive support
Shorted panel replacement
This was a replacement for a panel that had shorted out and could not be reconnected to my router. New panel is fine. Low rating is due to failure on the original panel
Panel replacement
Once up and running, which may be challenging, the system is great.
Warranty appreciated
I really like the system and had fun installing and setting up as a licensed tradesman electrician You lost a star for the micro USB port breaking off the board first connection for the firmware update Just popped off the board Customer service took care of this and sent a replacement under warranty Appreciated Thanks
Super easy add on panel!
Once I found the tutorial on bringing in my smoke detectors and heat detectors, I needed two extra zones. I added the panel, a couple of relays and I now have both integrated into STHM. Super easy! I did have a question over getting the panel with siren output vs one without and over chat, customer support very quickly answered that either will work so I opted to have it in case I want to add a strobe or anything else as a discrete out. Great experience. I couldn’t be happier with my Konnected system!!!
Konnected Alarm systems
There were a few things things on software side that I struggled with a little, but once I figured out the setup I was ok. The hardware was a breeze. Finally...wow......! because this is truly great products and I have recommended to associates and friends. It really will Transform an inactive dormant system back to life. P.S. my system was down for over 10 years and has now been resuscitated.
Great Product
Install and configuring it is seamless.
Great product, great service, still needs a little work
Had a board fail after a few days of use, unsure of the cause. The team sent me a replacement board, which was awesome! Took a bit to get here as the USPS belly-crawled from FL to AZ, but eventually it arrived and I got it installed. Ran into some issues connecting to WiFi - seems like one was trying to connect to the other or something, and the old failed board took some convincing to disconnect from my Smartthings account, but after an hour or two I got it all sorted out...for now. The app interface seems to be the culprit there, often not updating appropriately, and removing one board's wifi when trying to delete the other, non synching devices unless you go through a different route to reach the device page, etc. All things I expect the team will sort out in the coming months. Thanks again, Nate and Co.
Seized Control of Old Alarm System
Was able to install it as the instructions said. Online and operational. Thanks Konnected.