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Quick response to support request.
The agent responded very timely. We troubleshoot the issue using emailed photos. A replacement board was sent out and I was able to hold on the original board until I installed the new on, transferring all the connections from old to new.
Konnected with Homebridge & Apple HomeKit
While I was able to get everything to work, the software interaction between Konnected and Homebridge is rather temperamental. Do not update to Node.js version 20! Often times 2 restarts of Homebridge are necessary for configuration changes to take effect. Konnected lacks some features that an alarm system should have. These include: output signal indicating that all zones are ready, output signals indicating the current state of the alarm (disarmed, armed-home, armed-away)
Best service!
Great support. Fast shipping of replacement board.
Very easy retrofit with great video tutorials on YT!
Watched several of Nate Clark's YouTube videos before venturing into the spider web of cables. Used a couple of AC-to-DC down converters with the existing alarm system power cable as I had no power outlet nearby. The beautiful part of the process was the ability to correct zone wiring that were confusing and move from 5 to 7 zones. Home Assistant discovered it immediately and provided walkthrough assignment of each zone. Excellent product and highly recommended!!!
Good product, but poor warranty
I bought the product, and it shipped with a defect. It took me a while to realize that the defect was on device's side and not my home automation side. When I finally figured out there was an issue, customer support offered me a replacement for $130 CAD as it was now out of warranty. I purchased this, and when it arrived, I owed an additional $50CAD in duties. The product is good, but overall I am not happy, and wouldn't recommend because of the company not standing behind their products.
Out of warrenty for early adopter
The product gets 5 stars, the situation 1 star, so ill average to 3. I love the product but hate that I had to pay for a replacement when mine bricked for no reason.
Good guys to deal with
Good guys to deal with that care about what they do. Also glad someone has put the effort in to design and manufacture such products. The PRO is quite unique and it does the job well. Wish them all the best of success.
Good DIY, bad if experienced
This is a decent device but it lacks some simple features that it SHOULD have. ALL alarm panels should have end of line resistors for device verification. There's no built of function to reset resetable devices. The panel requires you to use two apps. Relying on an additional app to make use of the alarm is just lazy.
Works well
Our house has all of the windows and doors on the main floor wired up, now I wanted to integrate then with Home Assistant. So far I've just installed a few sensors, but they work well. The integration with Home Assistant was very easy and fast.
Alarm panel Pro
Easy setup I would definitely recommend to anyone
Great product!
The hardware (Konnected Panel Pro) works exactly as I had hoped. The documentation online helped enormously, especially the UK specific help for sirens. Anyone out there who wants to convert a legacy hardwired alarm system to a smart alarm, this is perfect and highly recommended.
Still trying get the startup to work
Not very good at all