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Not very robust
So the micro usb port broke off my board so I was forced to purchase a new board. My old board would not connect to wifi and I could not troubleshoot it without the micro usb port. Very poor design.
Not sure why...but repurchasing the Pro
When it connects, its great. However, my first Alarm Pro would not connect via the Ethernet cable. My Wi-Fi is spotty where the board is located which is the reason I upgraded to the Pro (Ethernet connection). After a year of going back and forth with customer service, I see an email that the original Pro boards had an Ethernet defect! Go figure!! Support team obviously has my history of problems but now they have me doing test after test and they say the board seems to be fine...EXCEPT IT DOESNT CONNECT VIA AN ETHERNET CABLE! They simply refuse to send me a new one and have me return the board I have. Seems like an easy solution to keep a customer happy. It's ridiculous I am having to buy a new Pro board and hopefully it connects and works the way it should.
A Mixed Opinion
The plastic packaging of the board I received was already opened and had been resealed with tape (strange for a new board). Once powered on, the board turned out to be non-functional (blue light constantly on). Initially, the technical support seemed competent, but they were vague about the shipping time for the replacement board. Ultimately, I was able to get a full refund by opening a dispute through PayPal.
Better Protected than with legacy system
The first board didn’t work, but was quickly replaced by the team at Konnected. Now whenever I leave home, the alarm system automatically arms itself and disarms when I return. With my legacy system, I typically only used it when I was going to be away for more than a day. Also in addition to the hardwire alarm contacts and sensors, my motion sensing Arlo interior cameras are linked and can trigger an alarm giving me improved protection. For me, this is a great alarm solution and the customer support was fantastic.
Did not work
After I update the board stop working and it got stuck in a blue light
Alarm Panel Pro
This is my 4th Alarm Panel Pro installation. Very pleased with this product and functionality. First unit placed online in December, 2023 and works great.
Quick response to support request.
The agent responded very timely. We troubleshoot the issue using emailed photos. A replacement board was sent out and I was able to hold on the original board until I installed the new on, transferring all the connections from old to new.
Konnected with Homebridge & Apple HomeKit
While I was able to get everything to work, the software interaction between Konnected and Homebridge is rather temperamental. Do not update to Node.js version 20! Often times 2 restarts of Homebridge are necessary for configuration changes to take effect. Konnected lacks some features that an alarm system should have. These include: output signal indicating that all zones are ready, output signals indicating the current state of the alarm (disarmed, armed-home, armed-away)
Best service!
Great support. Fast shipping of replacement board.
Very easy retrofit with great video tutorials on YT!
Watched several of Nate Clark's YouTube videos before venturing into the spider web of cables. Used a couple of AC-to-DC down converters with the existing alarm system power cable as I had no power outlet nearby. The beautiful part of the process was the ability to correct zone wiring that were confusing and move from 5 to 7 zones. Home Assistant discovered it immediately and provided walkthrough assignment of each zone. Excellent product and highly recommended!!!
Good product, but poor warranty
I bought the product, and it shipped with a defect. It took me a while to realize that the defect was on device's side and not my home automation side. When I finally figured out there was an issue, customer support offered me a replacement for $130 CAD as it was now out of warranty. I purchased this, and when it arrived, I owed an additional $50CAD in duties. The product is good, but overall I am not happy, and wouldn't recommend because of the company not standing behind their products.
Out of warrenty for early adopter
The product gets 5 stars, the situation 1 star, so ill average to 3. I love the product but hate that I had to pay for a replacement when mine bricked for no reason.
Good guys to deal with
Good guys to deal with that care about what they do. Also glad someone has put the effort in to design and manufacture such products. The PRO is quite unique and it does the job well. Wish them all the best of success.
Good DIY, bad if experienced
This is a decent device but it lacks some simple features that it SHOULD have. ALL alarm panels should have end of line resistors for device verification. There's no built of function to reset resetable devices. The panel requires you to use two apps. Relying on an additional app to make use of the alarm is just lazy.
Works well
Our house has all of the windows and doors on the main floor wired up, now I wanted to integrate then with Home Assistant. So far I've just installed a few sensors, but they work well. The integration with Home Assistant was very easy and fast.